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Privacy Policy

Effective Date: June 23, 2025

MassageInKenya.com (“we”, “us”, “our”) is committed to protecting your privacy under the Data Protection Act 2019 of Kenya. This policy outlines how we collect, use, disclose, secure, and retain your personal information.

1. Information We Collect

To provide and improve our services, we may collect:

  • Identity & Contact Info: name, email, phone number (when registering or contacting therapists)

  • Profile & Listing Info: therapist descriptions, skills, service types, pricing

  • Usage Data: IP address, browser type, device info, pages visited, timestamps

  • Optional Content: photos you upload to your profile or ads

2. How We Use Your Information

We use your data for:

  1. User account management (sign-up, login, password recovery)

  2. Service matching between clients and therapists using AI

  3. Communications (booking confirmations, updates, support inquiries)

  4. Platform improvement and analytics

  5. Compliance with legal obligations

3. Legal Basis for Processing

Under the Data Protection Act, we process your data based on:

  • Your consent (when you register or contact via the site)

  • The performance of our service (to connect clients with therapists)

  • Our legal obligations (e.g., data retention requirements)

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

  • Third-party providers (email or analytics tools) – only essential data required

  • Legal authorities, if demanded by court order or law

5. International Data Transfers

Your data is stored and processed in Kenya. If we transfer it abroad (e.g., cloud services), we ensure it remains protected according to Kenyan law

6. Data Retention

We keep your personal data for as long as your account is active or as needed for legal compliance.
Upon account deletion or service unsubscription, non-essential data is anonymized or deleted within six months.

7. Security Measures

We maintain reasonable organizational and technical safeguards to protect your data from unauthorized access or loss.
However, we cannot guarantee absolute security — please also safeguard your account credentials.

8. Your Rights

Under Kenyan law, you have the right to:

  • Access the personal data we hold about you

  • Update, correct, or erase your data

  • Withdraw consent for non-essential processing

  • Object to data processing

  • Request portability of your data in a structured format

To exercise any right, contact us at privacy@massageinkenya.com.

9. Cookies & Analytics

We use cookies and similar tracking tools to:

  • Maintain your login session

  • Improve site performance and analytics

  • Support advertising and marketing efforts

You can disable cookies via browser settings—though it may affect site functionality.

10. Children & Vulnerable Users

Our platform is for adults only. We do not knowingly collect data on individuals under 18 years old.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you via the website, and the effective date will be updated accordingly. Please review it periodically.

12. Contact Us

If you have any questions, complaints, or want details about your data, contact us at:

📧 privacy@massageinkenya.com
đź“Ť MassageInKenya.com, Nairobi, Kenya